Orkestro Phone
Orkestro Phone answers inbound calls, handles common questions using your approved business knowledge, captures caller details and schedules callbacks. When a person is needed, it connects your team with the conversation context already on screen.
Live call
AI Voice Agent
Hi, I placed an order last week and haven't received a shipping update. Can I speak to someone?
Thanks. I've noted your order number and shipping enquiry. I'll connect you to our team with those details, so you won't need to repeat yourself.
Warm handoff ready · Caller details, conversation summary and next step sent to the team
Built for small businesses - with hands-on experience across trades, professional services, retail and more.
A Conversation Shouldn't Have to Start Twice
Unanswered calls, phone menus that go in circles and handoffs without context cost small businesses information and follow-ups. Orkestro Phone handles the routine questions first, then brings your people into the conversation with a clear handover.
Orkestro Phone powers the call. Voice Hub is the partner portal.
Orkestro Phone is the voice-only softphone that handles the calling functionality - from AI answers and caller information capture to callbacks and warm human handoffs with integration into your existing Tech stack (CRM, ITSM etc). All underpinned by our Voice Hub portal to help your provision at scale.
Alongside Teams, not instead of it.
Keep Microsoft Teams for chat, video and collaboration. Orkestro Phone is planned as both a standalone softphone and a Teams tab, bringing AI-powered voice handling into the place your team already works.
From Answering Questions to Taking the Next Step
Orkestro Phone handles the repetitive work using your approved knowledge and workflows, and gives your team a voice-only workspace to take over with the context they need.
Call transcript
Inbound · 03:41Do you service the Inner West, and are you open Saturdays?
Yes — we cover the Inner West, and we're open Saturdays 8am to 1pm.
Great. I'm Sarah Nguyen, 0412 555 019. I need a quote for a switchboard upgrade.
Thanks Sarah. I've booked an estimator to call you Monday at 10am. Is that okay?
- Caller
- Sarah Nguyen
- Request
- Switchboard upgrade quote
- Next step
- Callback · Mon 10:00 AM
Support Customer Conversations Across the Entire Journey
Before Purchase
- Product & service questions
- Recommendations
- Availability checks
- Delivery or lead-time estimates
- Promotion enquiries
During Purchase
- Checkout assistance
- Callback requests
- Abandoned enquiry follow-up
- Order/booking confirmation
- Cross-sell suggestions
After Purchase
- Order/job status updates
- Delivery & scheduling support
- Setup or installation help
- Issue information collection
- Returns & exchanges
Customer Retention
- Post-delivery follow-up
- Customer satisfaction surveys
- Reorder or renewal reminders
- Back-in-stock notifications
- Win-back campaigns
Serve Customers in the Language They Prefer
Orkestro Phone supports English, Mandarin, Arabic, Turkish and more. We configure language options based on your customer demographics and service workflows.
English
Primary Australian market
G'day, thanks for calling. How can I help today?
Mandarin
Mandarin-speaking customers
您好，感谢您的来电。请问有什么可以帮您？
Turkish
Turkish-speaking communities
Merhaba, aradığınız için teşekkürler. Size nasıl yardımcı olabilirim?
Arabic
Arabic-speaking customers
مرحباً، شكراً لاتصالك. كيف يمكنني مساعدتك اليوم؟
Let AI Handle Repetitive Calls While Your Team Focuses on Complex Cases
Customer Calls
An inbound call reaches your business number. Orkestro Phone answers using your approved knowledge base and workflows.
AI Handles the Routine Work
Orkestro Phone answers common questions, captures caller details, schedules callbacks and logs the conversation.
A Warm Handoff to Your Team
When a person is needed, Orkestro Phone connects your team with caller details, a structured summary and the recommended next step already visible.
Shared Support Plans
Choose the plan that fits your team. Compare clear prices, seats and support coverage.
Free Plan
Try it out, no commitment.
Free
No subscription charge
1 seat
- Coverage
- 9 AM – 6 PM EST
- Minutes per month
- Not included
- Channels
- Email, Shopify Contact Form
- Languages
- English
- Support hours
- 2 hours of coverage
Basic Plan
For small teams getting started.
US$99
/month · billed monthly
2 seats
- Coverage
- 9 AM – 6 PM EST
- Minutes per month
- 400
- Channels
- Calls, SMS, Email, Shopify Contact Form
- Languages
- English
- Support hours
- 8 hours of coverage
Gold Plan
For growing support teams.
US$199
/month · billed monthly
3 seats
- Coverage
- 9 AM – 9 PM EST
- Minutes per month
- 800
- Channels
- Calls, SMS, Email, Shopify Contact Form
- Languages
- English
- Support hours
- 12 hours of coverage
Platinum Plan
Full omnichannel coverage.
US$999
/month · billed monthly
Unlimited seats
- Coverage
- 9 AM – 9 PM EST
- Minutes per month
- 800
- Channels
- Calls, SMS, Email, Shopify Contact Form
- Languages
- English
- Support hours
- 12 hours of coverage
All prices in USD.
Fits Into Your Existing Technology Stack
Orkestro Phone uses Model Context Protocol (MCP) as a shared connection framework. Compatible CRMs, help desks and knowledge bases can supply live context for the human handoff, rather than requiring a separate custom integration for every tool. We assess your existing systems and MCP support before recommending an approach.
Let's Build Your Ideal Voice Workflow
Tell us about your support needs and our Sydney team will get back to you within one business day.